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Positive Experiences, Dreams, and Expectations of International Master’s Students at a Southern Ontario University: An Appreciative Inquiry
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Improving active listening behaviours of embodied conversational agents (ECA) from a UX perspective
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Abstract:
Active listening is a communication technique where the listener listens to the speaker carefully and attentively by confirming or asking for more details about what they heard during a conversation. Active listening has proven to be a very useful technique in learning and extracting insightful information from the conversation and poses many challenges when emulating such behaviours in a virtual character. In this research, various active listening behaviours are explored according to context, so that these behaviours can be adopted by Embodied Conversational Agents (ECA’s) to be perceived as more believable humanistic characters. This publication describes those behaviours in-depth by gathering insights via expert Interviews. An experiment was carried out with 20 participants (12 men and 8 women) to identify the implemented behaviours and their overall effect during a generic conversation with the ECA. The results showed that the participants were able to identify most of the implemented active-listening behaviours like Interested/inquisitive, agreement/approval (head nod and corresponding sounds), and provided insights for further improvement of the interlocution. ; Aktivt lyssnande är en kommunikationsteknik där lyssnaren lyssnar på talaren noggrant och uppmärksamt genom att bekräfta eller be om mer information om vad de hörde under ett samtal. Aktivt lyssnande har visat sig vara en mycket användbar teknik för att lära sig och extrahera insiktsfull information från konversationen och ställer till många utmaningar när man emulerar sådana beteenden i en virtuell karaktär. I denna forskning utforskas olika aktiva lyssnandebeteenden i enlighet med sammanhang, så att dessa beteenden kan antas av Embodied Conversational Agents (ECA) för att uppfattas som mer trovärdiga humanistiska karaktärer. Den här publikationen beskriver dessa beteenden på djupet genom att samla in insikter via expertintervjuer. Ett experiment genomfördes med 20 deltagare (12 män och 8 kvinnor) för att identifiera de implementerade beteendena och deras totala effekt under ett allmänt samtal med ECA. Resultaten visade att deltagarna kunde identifiera de flesta av de implementerade aktivt lyssnande beteendena som Intresserad/nyfiken, överenskommelse/godkännande (huvudnicka och motsvarande ljud), och gav insikter för ytterligare förbättring av samtalet.
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Keyword:
Active Listening Behaviour; Characteristics; Computer and Information Sciences; Data- och informationsvetenskap; Embodied Conversational Avatar; Expressions; User Experience; Virtual Humans
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URL: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-310119
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Magnetism, Electricity, Spiritualism : On the Imaginary of the Fluid in 19th Century French Theater ; Magnétisme, électricité, spiritisme : l'imaginaire du fluide dans le théâtre du XIXe siècle
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In: https://tel.archives-ouvertes.fr/tel-03526480 ; Linguistique. Université de Lyon, 2021. Français. ⟨NNT : 2021LYSE2047⟩ (2021)
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Sensory and methodological aspects in biomechanical research of postural control and clinical fields of application
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Objectifying Thoughts and Feelings ... : Intercultural Evidence from Conceptual Metaphors in Malay and English Poetic Texts ...
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Crescer em Silêncio: Desenvolvimento de uma app de LGP destinada a crianças ouvintes
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Moreno, Débora Silva. - : Instituto Politécnico de Lisboa, Escola Superior de Comunicação Social, 2021
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Narrativas tecidas em contextos educacionais inclusivos: experiências escolares de alunos surdos em Alagoas
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Imagem-experiência : uma ação poética entre brechas da vida cotidiana
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Perceptual effects of formant enhancement with the factors of phonetic type, listening conditions and language experience of listeners
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Theoretical, empirical and computational approaches to agreement with coordination structures ; Les approches théoriques, empiriques et computationnelles pour l’accord avec les structures coordonnées
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In: https://tel.archives-ouvertes.fr/tel-03256559 ; Linguistics. Université de Paris, 2020. English. ⟨NNT : 2020UNIP7115⟩ (2020)
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"Langsam vermisse ich die Schule .". Schule während und nach der Corona-Pandemie
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In: Münster ; New York : Waxmann 2020, 229 S. - (Die Deutsche Schule, Beiheft; 16) (2020)
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Journey into higher education: a study of postgraduate Indian students' experiences, as they make the educational journey, to a new teaching and learning environment in the UK
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Designing and using gamification elements to improve students’ user experience in a video-based mobile language learning app
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Galle, Thor. - : KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020
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Impacto dos dados de experiência sobre estratégias de customer experience : o caso Jetblue
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Studying overseas and employability: perceptions of Chinese international students at an English University
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Huang, X. - : University of Exeter, 2020. : Graduate School of Education, 2020
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A série jornalística televisual: do código verbal ao digital e do genético ao cultural ; -
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Cunha, Sonia Regina Soares da. - : Biblioteca Digital de Teses e Dissertações da USP, 2020. : Universidade de São Paulo, 2020. : Escola de Comunicações e Artes, 2020
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