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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Page: 1 2 Hits 1 – 20 of 32 1 Improving the Capacity of Language Recognition Systems to Handle Rare Languages Using Radio Broadcast Data Burget, Lukas In: DTIC (2011) BASE Show details 2 Phonologically-Based Biomarkers for Major Depressive Disorder Trevino, Andrea C; Quatieri, Thomas F; Malyska, Nicolas In: DTIC (2011) BASE Show details 3 Use of Text Messaging by Navy Recruiters Uriell, Zannette A.; Clewis, Evangeline M. In: DTIC (2009) BASE Show details 4 Conversation thread extraction and topic detection in text-based chat Adams, Paige Holland.. - : Monterey, California. Naval Postgraduate School, 2008 BASE Show details 5 Mobile Text Messaging and Connectedness within Close Interpersonal Relationships ... Pettigrew, Jonathan Lyn. - : IUPUI University Library, 2007 BASE Show details 6 Mobile Text Messaging and Connectedness within Close Interpersonal Relationships Pettigrew, Jonathan Lyn. - 2007 BASE Show details 7 Everyday Heroes: Summer Adventures ; Siempre Héroes: Aventuras del Verano Black, Jake; Huddleston, Courtney. - : Texas. Commission on State Emergency Communications., 2007 BASE Show details 8 Application of shifted delta cepstral features for GMM language identification Lareau, Jonathan. - 2006 BASE Show details 9 Impact of Culture on Breast Cancer Screening in Chinese American Women Wang, Judy H. In: DTIC (2005) BASE Show details 10 Conversational Telephone Speech Corpus Collection for the NIST Speaker Recognition Evaluation 2004 Martin, Alvin; Miller, David; Przybocki, Mark... In: DTIC (2004) BASE Show details 11 Dialogue Management for an Automated Multilingual Call Center Hardy, Hilda; Strzalkowski, Tomek; Wu, Min In: DTIC (2003) Abstract: The AMITIES project (Automated Multilingual Interaction with Information and Services) has been established under joint funding from the European Commission's 5th Framework Program and the U.S. DARPA to develop the next generation of empirically-induced human-computer interaction capabilities in spoken language. One of the central goals of this project is to create a dialogue management system capable of engaging the user in human-like conversation within a specific domain. The domain we selected is telephone-based customer service where the system has access to an appropriate information database to support callers information needs. Our objective is to automate at least some of the more mundane human functions in customer service call centers, but do so in a manner that is maximally responsive to the customer. This practically eliminates all prompt or menu based voice response systems used at commercial call centers today. Exploiting the corpus of hundreds (and soon to be thousands) of annotated dialogues, recorded at European financial call centers, we have developed a call triaging prototype for financial services domain. This demonstrator system handles the initial portion of a customer call: identifying the customer (based on a sample customer database) and determining the reason the customer is calling (based on a subset of transactions handled at the call center). Our approach to dialogue act semantics allows for mixed system/customer initiative and spontaneous conversation to occur. We are currently extending this prototype beyond its triage role to negotiate and execute the transactions requested by the customers, ranging from simple address changes to more complex account payment transactions. The aim of AMITIES project is to build a large-scale, empirical system using data-driven design, derived from actual and purposeful (i.e., not acted or contrived) human-to-human dialogues. The prototype described here has not been empirically validated yet. ; Presented at the Human Language Technology Conference-North American Chapter of the Association for Computational Linguistics (HLT-NAACL) 2003 Workshop on Research Directions in Dialog Processing, held in Edmonton, Canada in Jun 2003. Pub. in the Proceedings of the Human Language Technology Conference-North American Chapter of the Association for Computational Linguistics (HLT-NAACL) 2003 Workshop on Research Directions in Dialog Processing, v7 p10-12, 2003. Paper W03-0704. The original document contains color images. Keyword: *CALL CENTERS; *CUSTOMER SERVICES; *DATA BASES; *DIALOGUE MANAGEMENT; *INFORMATION CENTERS; *MAN COMPUTER INTERFACE; *MANAGEMENT PLANNING AND CONTROL; *VOICE COMMUNICATIONS; AMITES PROJECT; AMITES(AUTOMATED MULTILINGUAL INTERACTION WITH INFORMATION AND SERVICES); AUTOMATION; Computer Systems; DIALOGUE MANAGER; Human Factors Engineering & Man Machine System; INFORMATION RETRIEVAL; MULTILINGUAL; SEMANTICS; SYMPOSIA; TELEPHONE LINES; Voice Communications URL: http://www.dtic.mil/docs/citations/ADA460629 http://oai.dtic.mil/oai/oai?&verb=getRecord&metadataPrefix=html&identifier=ADA460629 BASE Hide details 12 Danish Gallup Omnibus Data 1986, Omnibus no. 16 ... : Danish Gallup Omnibus Data 1986, Omnibus no. 16 ... Gallup, TNS. - : Danish Data Archive, 2001 BASE Show details 13 Integration of dialogue moves and speech recognition in a telephone scenario Quesada Moreno, José Francisco; Amores Carredano, José Gabriel de; Ballesteros Bono, Rafael. - : Sociedad Española para el Procesamiento del Lenguaje Natural, 2001 BASE Show details 14 Jupiter: A Telephone-Based Conversational Interface for Weather Information Victor Zue; Stephanie Seneff; James Glass... In: http://www.sls.lcs.mit.edu/sls/publications/2000/IEEE-jupiter.ps.gz (2000) BASE Show details 15 Comparing Three Methods to Create Multilingual Phone Models for Vocabulary Independent Speech Recognition Tasks Koehler, Joachim In: DTIC (2000) BASE Show details 16 Acoustic-Phonetic Modeling of Non-Native Speech for Language Identification Wanneroy, R.; Bilinski, E.; Barras, C.... In: DTIC (2000) BASE Show details 17 Language Identification Through Parallel Phone Recognition. Chou, C. S.; Zissman, M. A. In: DTIC AND NTIS (1995) BASE Show details 18 Multimedia and Audience: Implications for Executive Summaries Grudziecki, Donna M. In: DTIC (1995) BASE Show details 19 Multiple Approaches to Robust Speech Recognition Stern, Richard M.; Liu, Fu-Hua; Ohshima, Yoshiaki... In: DTIC (1992) BASE Show details 20 A Performance Evaluation of Text Analysis Technologies Wendy Lehnert; Beth Sundheim In: http://ciir.cs.umass.edu/info/psfiles/tepubs/aimag.ps (1991) BASE Show details Page: 1 2

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