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A multidimensional model of interaction as a framework for a phenomenon-driven approach to communication
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In: Russian Journal of Linguistics, Vol 25, Iss 2, Pp 369-390 (2021) (2021)
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| 2 |
Aviation English, ESP and ELF: language-related factors of miscommunication in radiotelephony communication between pilots and air traffic controllers
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An investigation into the factors that affect miscommunication between pilots and air traffic controllers in commercial aviation
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Cultural Miscommunication in L1 versus L2: How do listeners respond?
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In: http://rave.ohiolink.edu/etdc/view?acc_num=kent1531966196816458 (2018)
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When Do Misunderstandings Matter? Evidence From Survey Interviews About Smoking
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| 7 |
Communicative ‘success’, creativity and the need for de-mystifying L1 use: Some thoughts on ELF and ELT
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In: Lingue e Linguaggi; Volume 24 (2017) - Special Issue; 37-46 (2018)
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| 8 |
"It’s your rights, ok?": explaining the right to silence to Aboriginal suspects in the Northern Territory ...
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| 9 |
New perspectives on understanding cultural diversity in nurse–patient communication
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| 10 |
Miscommunication Among Children Through Text-Based Media and Its Relation to Social Anxiety
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Doey, Laura. - : Université d'Ottawa / University of Ottawa, 2017
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| 11 |
Blue paint and white underwear: miscommunication and humour in intercultural contexts.
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| 12 |
Managing referential movement in Asian L2 writing: Implications for pedagogy
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| 13 |
ЛИНГВОКУЛЬТУРОЛОГИЧЕСКАЯ ПАРАДИГМА КАК ТЕОРЕТИКО-МЕТОДОЛОГИЧЕСКАЯ ОСНОВА СТРУКТУРНО-СЕМАНТИЧЕСКИХ ИССЛЕДОВАНИЙ В ЯЗЫКЕ
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АЛИЕВА ЯНА МАГОМЕДСАЛАМОВНА. - : Негосударственное образовательное частное учреждение дополнительного профессионального образования «Кубанская многопрофильная академия подготовки, переподготовки, повышения квалификации специалистов», 2015
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| 14 |
Linguistic and Cultural Challenges in Communication and Translation in US-Sponsored HIV Prevention Research in Emerging Economies
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| 15 |
Is Pain a Human Universal? A Cross-Linguistic and Cross-Cultural Perspective on Pain
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In: Emotion Review (2015)
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| 16 |
Politeness and miscommunications in service encounters at tourist police centers in Thailand ...
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Linguistic and Cultural Challenges in Communication and Translation in US-Sponsored HIV Prevention Research in Emerging Economies ...
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| 18 |
Utilisation of prosodic and semantic cues of nonunderstanding during readback/hearback verbal transactions in technical environments
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Auton, Jaime. - : Sydney, Australia : Macquarie University, 2015
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Abstract:
Thesis by publication. ; Includes bibliographical references. ; Introduction section 1. Nonunderstandings in operational environments -- Introduction section 2. Situation assessment in operational environments -- Introduction section 3. Research aims and designs -- Paper 1. Prosodic cues and perceptions of nonunderstanding -- Paper 2. Relationship between visual and auditory cue utilisation -- Paper 3. Relationship between visual and auditory cue utilisation (Extended) -- Paper 4. Prosodic and semantic cue utilisation in perceptions of nonunderstandings -- Discussion of the research presented. ; The readback/hearback protocol is a communicative procedure used within many technical environments to minimise the risk of communication errors over the radio or telephone. This protocol requires the receiver of a verbal instruction to repeat or 'read back' the instruction to the sender to ensure that it has been heard correctly. It does not, however, ensure that it has been understood correctly. An instance where a receiver has failed to understand an instruction is referred to as a nonunderstanding. In high-risk, high-consequence environments, nonunderstandings pose the greatest risk when they are concealed by a receiver, as the sender is consequently unaware that an error has taken place. The primary aim of this program of research was to identify the prosodic and semantic cues that are used by senders to recognise nonunderstandings during readback/hearback exchanges. ; An allied aim of the thesis was based on the reasonably consistent observation that experienced operators within technical environments have a greater capacity to extract and utilise visual cues in their environment to understand a situation, compared to their less experienced counterparts. This observation, however, has been limited to the investigation of the use of visual cues to the exclusion of those from other modalities. The current thesis, therefore, examined whether operators who demonstrated a relatively greater capacity for the utilisation of visual cues also demonstrated the same capability in the utilisation of auditory (prosodic and semantic) cues during assessments of nonunderstanding. ; Within the context of electricity transmission control, Paper 1 examined whether the prosodic cues that listeners use to interpret uncertainty (namely intonation, inter-turn delay and filler), are also used to judge instances of nonunderstanding. Intonation and filler were identified as prosodic cues that are used to discern levels of nonunderstanding on the part of the receiver ('speaker'). Within the same domain, Paper 2 found no evidence for a relationship between auditory and visual cue utilisation. ; Paper 3 sought to establish whether the use of prosodic cues to detect instances of nonunderstanding reflected a universal capability or whether it reflected expertise in the use of industry-specific phraseology. Using electrical rail control operators and naïve psychology students as participants, the results revealed that the use of prosodic cues during assessments of nonunderstanding reflected a universal capability, independent of industry-related expertise. ; The final study described in Paper 4, sought to establish whether there were differences in the use of prosodic cues depending upon the use of standard and non-standard phraseology amongst receivers. The results indicated that a filler acted as a prosodic cue during perceptions of nonunderstanding in the case of standard phraseology (i.e., a full readback response), and that filler and intonation acted as prosodic cues during non-standard responses (i.e., partial readback responses). It was also evident that the use of standardised phraseology provided operators with an important indicator as to the level of understanding of the receiver. Finally, greater levels of visual cue utilisation were associated with a relatively greater attention to filler and the use of standardised phraseology as indicators of nonunderstanding. The outcomes of the thesis have implications for the training and assessment of operators in environments that depend upon the accuracy of readback/hearback exchanges in reducing the potential for communication error. ; Mode of access: World wide web ; 1 online resource (371 pages) illustrations (some colour)
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Keyword:
Communicative competence; cue utilisation; miscommunication; nonunderstanding; prosodic cues; semantic cues; Telecommunication -- Message processing; Visual communication
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URL: http://hdl.handle.net/1959.14/1276078
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| 19 |
An analysis of clinical handover miscommunication using a language and social psychology approach
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| 20 |
Linguistic and Cultural Gaps in Foreign Language Teaching
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In: South East Coastal Conference on Languages & Literatures (SECCLL) (2015)
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