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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Page: 1 2 Hits 1 – 20 of 23 1 Effective healthcare worker-patient communication in Hong Kong accident and emergency departments Slade, Diana; Chandler, Eloise; Pun, Jack K H; Lam, Marvin; Matthiessen, Christian; Williams, Geoff; Espindola, Elaine; Veloso, Francisco O D; Tsui, K L; Tang, S Y H; Tang, K S In: Hong Kong Journal of Emergency Medicine (HKJEM) (2022) Abstract: This paper reports on research conducted within a Hong Kong (HK) accident and emergency department (AED), which investigated the effectiveness of health care worker-patient communication over the course of patients' journeys from triage to disposition. Methods: The research combined qualitative and quantitative ethnographic methods with linguistically-oriented discourse analysis of audiotaped interactions between patients and health care workers. It involved: (1) observations, (2) semi-structured interviews with management and health care workers, (3) surveys with AED staff, (4) audio-recordings of 10 patients' journeys, and (5) follow-up interviews with patients. Results: The paper described the typically complex communication networks involved in AED care. It then exemplified how certain communicative strategies, balancing the communication of medical knowledge with interpersonal communication, could be used to achieve positive healthcare outcomes. This was illustrated by a case study of one patient's journey through the AED, pinpointing health care workers' effective use of communication strategies, their effect on the patient's participation and subsequently the patient's understanding and evaluation of the care he received. Conclusion: The high stress nature of AEDs inevitably poses challenges to communication. The results of this study, however, strongly suggest a correlation between health care workers' use of effective, interpersonally sensitive communication strategies and positive patient outcomes. Health care worker-patient communication that effectively balances interpersonal communication with the communication of medical expertise is integral to ensuring patients' participation in, understanding of, and satisfaction with their healthcare. These communication strategies should be required components in health care worker communication training. ; This research was supported by the Faculty of Humanities, Hong Kong Polytechnic University under two grants (1-ZV8G) and (1-ZVA3). URL: http://hdl.handle.net/1885/263116 https://openresearch-repository.anu.edu.au/bitstream/1885/263116/3/01_Slade_Effective_healthcare_2015.pdf.jpg https://doi.org/10.1177/102490791502200201 BASE Hide details 2 The International Centre for Communication in Healthcare: Creating Safer and More Compassionate Healthcare Systems around the World Slade, Diana; Matthiessen, Christian; Rider, Elizabeth A... In: The International Journal of Whole Person Care ; http:/dx.doi.org/10.26443/ijwpc.v1i1.69 (2022) BASE Show details 3 Restoring Core Values: An International Charter for Human Values in Healthcare Rider, Elizabeth A; Ho, Ming-Yung; Branch Jr, William T... In: The International Journal of Whole Person Care (2022) BASE Show details 4 The texture of casual conversation Slade, Diana. - London : Equinox, 2016 UB Frankfurt Linguistik Show details 5 Communicating in hospital emergency departments Slade, Diana; Manidis, Marie; McGregor, Jeannette. - : Heidelberg : Springer, 2015 BASE Show details 6 Corpus-based SFL Research : quantitative insights into the construal of identity and experience in the Emergency Departments Herke, Maria A; Matthiessen, Christian M. I. M; Manidis, Marie. - : Sydney : The 35th ISFC Organizing Committee, 2010 BASE Show details 7 Emergency communication: the discursive challenges facing emergency clinicians and patients in hospital emergency departments Matthiessen, Christian M. I. M.; McGregor, Jeannette; Iedema, Rick... In: Discourse & communication. - Los Angeles [u.a.] : Sage 2 (2008) 3, 271-298 BLLDB OLC Linguistik Show details 8 Emergency communication: the discursive challenges facing emergency clinicians and patients in hospital emergency departments Slade, Diana; Scheeres, Scheeres; Manidis, Marie. - : SAGE Publications, 2008 BASE Show details 9 Patient Safety: a tri-stratal interpretation of communicative risk in the Emergency Departments of public hospitals Herke-Couchman, Maria; Matthiessen, Christian; Mcgregor, Jeannette. - : North Ryde, NSW : 35th ISFC Organizing Committee, 2008 BASE Show details 10 Communicating in hospital emergency departments Scheeres, Hermine; Slade, Diana; Manidis, Marie. - : AMEP Research Centre, 2008 BASE Show details 11 Conversation : from description to pedagogy Thornbury, Scott; Slade, Diana. - Cambridge [u.a.] : Cambridge Univ. Press, 2006 BLLDB UB Frankfurt Linguistik Show details 12 Analysing causal conversation Eggins, Suzanne; Slade, Diana. - London : Equinox Publishing, 2005 IDS Bibliografie zur Gesprächsforschung Show details 13 An introduction to applied linguistics DeCarrico, Jeanette S.; Stockwell, Peter; Llamas Saíz, Carmen. - London : Arnold [u.a.], 2002 BLLDB UB Frankfurt Linguistik Show details 14 Discourse analysis McCarthy, Michael; Matthiessen, Christian; Slade, Diana In: An introduction to applied linguistics. - London : Arnold [u.a.] (2002), 55-73 BLLDB Show details 15 Book Reviews - Analysing Casual Conversation Eggins, Suzanne; Slade, Diana; He, Agnes Weiyun In: Anthropological linguistics . - Lincoln, NE : University of Nebraska Press 42 (2000) 1, 132-134 OLC Linguistik Show details 16 Analysing casual conversation Slade, Diana; Eggins, Suzanne. - London [u.a.] : Cassell, 1997 BLLDB UB Frankfurt Linguistik Show details 17 Analysing casual conversation Eggins, Suzanne; Slade, Diana. - London : Cassell, 1997 MPI für Psycholinguistik Show details 18 Analyzing casual conversation Eggins, Suzanne; Slade, Diana. - London : Cassell, 1997 IDS Bibliografie zur Gesprächsforschung 19 Gossip : two complementary perspectives on the analysis of casual conversation in English Slade, Diana In: Australian review of applied linguistics. Series S. - Bundoora : School of Educ., La Trobe Univ. (1994) 11, 47-82 BLLDB Show details 20 Spoken interaction studies in Australia Gardner, Rod (Hrsg.); Clyne, Michael G. (Mitarb.); Slade, Diana (Mitarb.) In: Australian review of applied linguistics. Series S. - Bundoora : School of Educ., La Trobe Univ. (1994) 11, 1-191 BLLDB Show details Page: 1 2

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