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Labour market discrimination and biases in human judgement and Artificial Intelligence ...
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Cognitive biases in developing biased Artificial Intelligence recruitment system
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Identifying Universal Linguistic Features Associated with Veracity and Deception
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In: DTIC (2015)
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Examining the Role of Religiosity in Moral Cognition, Specifically in the Formation of Sacred Values, and Researching Computational Models for Analyzing Sacred Rhetoric and its Consequential Emotions
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In: DTIC (2015)
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Uncertainty Can Increase Explanatory Credibility
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In: DTIC (2013)
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The Effect of Face-to-face Interactions on Chocie: The Role of Expressiveness
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Cultural Barriers to Multinational C2 Decision Making
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In: DTIC (2000)
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Decision Making for the Strategic Leader.
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In: DTIC AND NTIS (1997)
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Meanings of Nonnumerical Probability Phrases
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In: DTIC AND NTIS (1990)
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Contingent Weighting in Judgment and Choice.
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In: DTIC AND NTIS (1987)
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An Elementary Approach to Thinking under Uncertainty: A Prototype Text
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In: DTIC AND NTIS (1982)
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Stimulating Rhetorical Invention in English Composition through Computer-Assisted Instruction.
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In: DTIC AND NTIS (1979)
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The Effect of Face-to-face Interactions on Chocie: The Role of Expressiveness
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Abstract:
This thesis examines the role of face-to-face interactions on individual choice. In particular, I explore the effect of face-to-face requests (compared to other forms of requests) on compliance. I propose that individuals expect facial feedback from their interactive partner in response to their decisions and behaviors in face-to-face interactions. In an effort to avoid anticipated negative feedback, people comply with the request. Drawing from literature on compliance, the face, face-to-face interactions, empathy, and anticipation, I develop and test this proposed theoretical account in five experiments. 1) Experiment 1 demonstrates the effect of face-to-face interactions on compliance with requests relative to other forms of making the requests and rules out some alternative explanations. 2) Experiment 2 replicates the effect in a real world setting, and shows that the effect can be moderated by sensitizing individuals to the face. 3) Experiment 3 shows that the effect can be moderated by facial expressiveness and sensitivity to face. Experiment 3 also shows that anticipation of feedback (rather than actual feedback) drives the effect. 4) Experiment 4 shows that the effect can be moderated by the expressiveness, timeliness, and consistency of facial feedback. It provides further evidence for the role of anticipated facial feedback. 5) Experiment 5 shows that individuals strategically choose different modes of interaction (i.e., face-to-face or impersonal) as a function of the feedback they expect to receive. Theoretically, this thesis provides a new understanding of how face-to-face interactions and facial expressiveness impact individual choice. In contrast to previous research, I examine the feedback mechanism that such interactions create, and the role of facial expressiveness. By providing an account in which the anticipation of feedback plays a role, this research provides a way of extending the effect of face-to-face interactions on individual compliance to faceless transactions. Moreover, I identify and test the effect of three dimensions of facial expressiveness on individual choice, thereby adding to marketing literature, compliance literature, and communication literature. The current research has managerial implications in personal selling, customer service, employee training, and online transactions. ; PhD
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Keyword:
0338; Compliance; Consumer Research; Expressiveness; Face-to-Face Interactions; Judgement and Decision Making
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URL: http://hdl.handle.net/1807/32940
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