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Hits 1 – 3 of 3
1
The Terms of “You(s)”: How the Term of Address Used by Conversational Agents Influences User Evaluations in French and German Linguaculture ...
Ollier, Joseph
;
Nißen, Marcia Katharina
;
von Wangenheim, Florian
. - : ETH Zurich, 2022
Abstract:
Background: Conversational agents (CAs) are a novel approach to delivering digital health interventions. In human interactions, terms of address often change depending on the context or relationship between interlocutors. In many languages, this encompasses T/V distinction—formal and informal forms of the second-person pronoun “You”—that conveys different levels of familiarity. Yet, few research articles have examined whether CAs' use of T/V distinction across language contexts affects users' evaluations of digital health applications. Methods: In an online experiment (N = 284), we manipulated a public health CA prototype to use either informal or formal T/V distinction forms in French (“tu” vs. “vous”) and German (“du” vs. “Sie”) language settings. A MANCOVA and post-hoc tests were performed to examine the effects of the independent variables (i.e., T/V distinction and Language) and the moderating role of users' demographic profile (i.e., Age and Gender) on eleven user evaluation variables. These were ... : Frontiers in Public Health, 9 ...
Keyword:
Chatbots
;
Conversational Agents
;
Digital Health
;
Germanic
;
infoeu-repo/classification/ddc/400
;
infoeu-repo/classification/ddc/430
;
infoeu-repo/classification/ddc/440
;
infoeu-repo/classification/ddc/600
;
infoeu-repo/classification/ddc/610
;
infoeu-repo/classification/ddc/650
;
Language, linguistics
;
Linguaculture
;
Management & auxiliary services
;
Medical sciences, medicine
;
Romance languages French
;
T/V Distinction
;
Technology applied sciences
;
Term of Address
URL:
https://dx.doi.org/10.3929/ethz-b-000519997
http://hdl.handle.net/20.500.11850/525167
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2
The Terms of “You(s)”: How the Term of Address Used by Conversational Agents Influences User Evaluations in French and German Linguaculture
Ollier, Joseph
;
Nißen, Marcia
;
von Wangenheim, Florian
In: Front Public Health (2022)
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3
Finding the Right Words: The Influence of Keyword Characteristics on Performance of Paid Search Campaigns
Klapdor, Sebastian
;
Anderl, Eva M.
;
von Wangenheim, Florian
.
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