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The influence of the COVID-19 pandemic on the language learning environment, and the importance of taking age into account
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КОВИД-ЛЕКСИКА КАК ЭКСПЛИКАТОР АВТОРСКОЙ МОДАЛЬНОСТИ В ТЕКСТАХ РУССКОЯЗЫЧНЫХ СМИ ... : COVID VOCABULARY AS AN EXPLICATOR OF AUTHOR’S MODALITY IN THE TEXTS OF RUSSIAN MASS MEDIA ...
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АНАЛИЗ НЕМЕЦКОЯЗЫЧНЫХ НЕОЛОГИЗМОВ, СВЯЗАННЫХ С ПАНДЕМИЕЙ КОРОНАВИРУСА ... : ANALYSIS OF GERMAN NEOLOGISMS RELATED TO THE CORONAVIRUS PANDEMIC ...
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Development and validation of a multi-lingual online questionnaire for surveying the COVID-19 prevention and control measures used in global workplaces
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COVID-19: рекламное противостояние в разных странах ; COVID-19: The Advertising Confrotation in Different Countries
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Emotional labor in webcare and beyond: A linguistic framework and case study
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Abstract:
This article presents a novel framework for examining how emotional labor is performed linguistically. Bringing together Arlie Hochschild's pioneering sociological work and insights from the linguistic literature on emotion, the framework aims to capture the discursive mechanisms through which workers express, background and manage emotions in fulfilling their professional roles. We demonstrate the framework through a case study of a corpus of Twitter interactions involving passengers and airline customer service agents during the first wave of the Covid-19 pandemic. Following recent calls for triangulation in corpus linguistics, we explore the corpus using three complementary methods: lexical, move and dialogic analysis. From a theoretical perspective, this study contributes to improving our understanding of the pervasive phenomenon of emotional labor. From an applied perspective, it offers a new approach for assessing communication practices in various professional contexts.
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Keyword:
Coronavirus; COVID-19
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URL: https://doi.org/10.1016/j.pragma.2022.01.016 https://hdl.handle.net/2123/28425
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Telehealth voice assessment by speech language pathologists during a global pandemic using principles of a primary contact model: an observational cohort study protocol
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Community-based pain programs commissioned by primary health networks: key findings from an online survey and consultation with program managers
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Main COVID-19 information sources in a culturally and linguistically diverse community in Sydney, Australia: A cross-sectional survey
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Brazilian phonoaudiology telepractice before and during the COVID-19 pandemic
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In: Revista CEFAC, Vol 24, Iss 1 (2022) (2022)
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Two Pandemics - Making Meaning of Illness through the Works of Thomas Mann and Thomas Glavinic
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In: Undergraduate Honors Thesis Collection (2021)
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The Impact of the Learner’s Meta-ability Changes on Interpersonal Relations with Teachers under COVID-19: A Lens of Computer-mediated Communication
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Dataset of coronavirus content from Instagram with an exploratory analysis
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In: ISSN: 2169-3536 ; EISSN: 2169-3536 ; IEEE Access ; https://hal.archives-ouvertes.fr/hal-03559489 ; IEEE Access, IEEE, 2021, 9, pp.157192-157202. ⟨10.1109/ACCESS.2021.3126552⟩ (2021)
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Le ḥassāniyya et la variation diglossique à travers WhatsApp : la Mauritanie à l'heure du Covid-19
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In: ISSN: 0165-2516 ; EISSN: 1613-3668 ; International Journal of the Sociology of Language ; https://hal.archives-ouvertes.fr/hal-03498147 ; International Journal of the Sociology of Language, De Gruyter, A paraître (2021)
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COVID-19 КАК ФАКТОР РАЗВИТИЯ ОБРАЗОВАНИЯ: ПЕРСПЕКТИВЫ ЦИФРОВИЗАЦИИ И ДИСТАНЦИОННОГО ОБУЧЕНИЯ ... : COVID-19 AS A FACTOR OF EDUCATION DEVELOPMENT: OUTLOOK FOR DIGITALIZATION AND DISTANCE LEARNING ...
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ДАНИЛОВА, Л.Н.. - : Сургутский государственный педагогический университет, 2021
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ИНСТРУМЕНТЫ ГОСУДАРСТВЕННОЙ ПОДДЕРЖКИ МАЛОГО И СРЕДНЕГО ПРЕДПРИНИМАТЕЛЬСТВА В УСЛОВИЯХ ПАНДЕМИИ ... : TOOLS OF STATE SUPPORT FOR SMALL AND MEDIUM-SIZED BUSINESSES IN THE CONTEXT OF THE PANDEMIC ...
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ОСОБЛИВОСТІ ПРАВОВОГО РЕГУЛЮВАННЯ ПРАВ ЛЮДИНИ В УМОВАХ ПАНДЕМІЇ ; PECULIARITIES OF LEGAL REGULATION OF HUMAN RIGHTS IN A PANDEMIC CONDITION
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In: Наукові праці Національного авіаційного університету. Серія: Юридичний вісник «Повітряне і космічне право»; Том 1, № 58 (2021); 149-155 ; Scientific works of National Aviation University. Series: Law Journal "Air and Space Law"; Том 1, № 58 (2021); 149-155 ; Научные труды Национального авиационного университета. Серия: Юридический вестник "Воздушное и космическое право»; Том 1, № 58 (2021); 149-155 (2021)
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Impact Of Anxiety Caused By The Covid-19 Pandemic On The Cognitive Activities Of Primary School Students ...
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