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Inter-individual differences in executive functions predict multitasking performance – Implications for the central attentional bottleneck
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Imagining Performances: Entangled Temporalities and Corporalities in Drag King Encounters
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In: The Oxford Handbook of Language and Sexuality ; https://halshs.archives-ouvertes.fr/halshs-03648889 ; The Oxford Handbook of Language and Sexuality, 2022, ⟨10.1093/oxfordhb/9780190212926.013.71⟩ (2022)
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Theater and Peacebuilding in Post-Conflict Settings: Participants’ Experiences in the Morning Star Theater Program in South Sudan
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In: Antioch University Full-Text Dissertations & Theses (2022)
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Assessing the Relationship Between Adverse Childhood Experiences and Academic Performance: A Systematic Review ...
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TIPD : Taiwan Indigenous Peoples open research Data 台灣原住民基礎開放研究資料庫 ...
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Dialectical Analysis of Sustainability Assessment Framework in India for Agenda 2030 ...
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Maloya dance and music: Réunionese Créole togetherness
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In: Theses: Doctorates and Masters (2022)
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The influence of singing with text and a neutral syllable on Portuguese children´s vocal performance, song recognition, and use of singing voice
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Déterminants internes et externes de la performance à l'exportation : analyse conceptuelle ...
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Déterminants internes et externes de la performance à l'exportation : analyse conceptuelle ...
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Serial span predicts vocoded sentence recognition (Bosen & Barry, 2020) ...
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Serial span predicts vocoded sentence recognition (Bosen & Barry, 2020) ...
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Performing Class: Domestic Labor in Working-Class Modernism ...
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Safeguarding fairness in assessments—How teachers develop joint practices
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Barman, Linda; McGrath, Cormac; Josephsson, Staffan. - : KTH, Lärande, 2022. : Department of Education Stockholm University Stockholm Sweden, 2022. : Department of Neurobiology, Care Sciences and Society Karolinska Institutet Stockholm Sweden, 2022. : Department of Learning, Informatics, Management and Ethics Karolinska Institutet Stockholm Sweden, 2022. : Department of Education Stockholm University Stockholm Sweden;Department of Learning, Informatics, Management and Ethics Karolinska Institutet Stockholm Sweden, 2022
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Exploring Bidirectional Performance of Hotel Attributes through Online Reviews Based on Sentiment Analysis and Kano-IPA Model
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In: Applied Sciences; Volume 12; Issue 2; Pages: 692 (2022)
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Abstract:
As people increasingly make hotel booking decisions relying on online reviews, how to effectively improve customer ratings has become a major point for hotel managers. Online reviews serve as a promising data source to enhance service attributes in order to improve online bookings. This paper employs online customer ratings and textual reviews to explore the bidirectional performance (good performance in positive reviews and poor performance in negative reviews) of hotel attributes in terms of four hotel star ratings. Sentiment analysis and a combination of the Kano model and importance-performance analysis (IPA) are applied. Feature extraction and sentiment analysis techniques are used to analyze the bidirectional performance of hotel attributes in terms of four hotel star ratings from 1,090,341 online reviews of hotels in London collected from TripAdvisor.com (accessed on 4 January 2022). In particular, a new sentiment lexicon for hospitality domain is built from numerous online reviews using the PolarityRank algorithm to convert textual reviews into sentiment scores. The Kano-IPA model is applied to explain customers’ rating behaviors and prioritize attributes for improvement. The results provide determinants of high/low customer ratings to different star hotels and suggest that hotel attributes contributing to high/low customer ratings vary across hotel star ratings. In addition, this paper analyzed the Kano categories and priority rankings of six hotel attributes for each star rating of hotels to formulate improvement strategies. Theoretical and practical implications of these results are discussed in the end.
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Keyword:
attribute bidirectional performance; hotel attribute; importance-performance analysis; Kano model; online reviews; sentiment analysis
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URL: https://doi.org/10.3390/app12020692
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How Do Older Adults Process Icons in Visual Search Tasks? The Combined Effects of Icon Type and Cognitive Aging
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In: International Journal of Environmental Research and Public Health; Volume 19; Issue 8; Pages: 4525 (2022)
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A Study to Evaluate Students’ Performance, Engagement, and Progression in Higher Education Based on Feedforward Teaching Approach
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In: Education Sciences; Volume 12; Issue 1; Pages: 56 (2022)
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Impacts on Students’ Academic Performance Due to Emergency Transition to Remote Teaching during the COVID-19 Pandemic: A Financial Engineering Course Case Study
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In: Education Sciences; Volume 12; Issue 3; Pages: 202 (2022)
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