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Improving active listening behaviours of embodied conversational agents (ECA) from a UX perspective
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Abstract:
Active listening is a communication technique where the listener listens to the speaker carefully and attentively by confirming or asking for more details about what they heard during a conversation. Active listening has proven to be a very useful technique in learning and extracting insightful information from the conversation and poses many challenges when emulating such behaviours in a virtual character. In this research, various active listening behaviours are explored according to context, so that these behaviours can be adopted by Embodied Conversational Agents (ECA’s) to be perceived as more believable humanistic characters. This publication describes those behaviours in-depth by gathering insights via expert Interviews. An experiment was carried out with 20 participants (12 men and 8 women) to identify the implemented behaviours and their overall effect during a generic conversation with the ECA. The results showed that the participants were able to identify most of the implemented active-listening behaviours like Interested/inquisitive, agreement/approval (head nod and corresponding sounds), and provided insights for further improvement of the interlocution. ; Aktivt lyssnande är en kommunikationsteknik där lyssnaren lyssnar på talaren noggrant och uppmärksamt genom att bekräfta eller be om mer information om vad de hörde under ett samtal. Aktivt lyssnande har visat sig vara en mycket användbar teknik för att lära sig och extrahera insiktsfull information från konversationen och ställer till många utmaningar när man emulerar sådana beteenden i en virtuell karaktär. I denna forskning utforskas olika aktiva lyssnandebeteenden i enlighet med sammanhang, så att dessa beteenden kan antas av Embodied Conversational Agents (ECA) för att uppfattas som mer trovärdiga humanistiska karaktärer. Den här publikationen beskriver dessa beteenden på djupet genom att samla in insikter via expertintervjuer. Ett experiment genomfördes med 20 deltagare (12 män och 8 kvinnor) för att identifiera de implementerade beteendena och deras totala effekt under ett allmänt samtal med ECA. Resultaten visade att deltagarna kunde identifiera de flesta av de implementerade aktivt lyssnande beteendena som Intresserad/nyfiken, överenskommelse/godkännande (huvudnicka och motsvarande ljud), och gav insikter för ytterligare förbättring av samtalet.
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Keyword:
Active Listening Behaviour; Characteristics; Computer and Information Sciences; Data- och informationsvetenskap; Embodied Conversational Avatar; Expressions; User Experience; Virtual Humans
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URL: http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-310119
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| 2 |
Comparing the Effectiveness of Speech and Physiological Features in Explaining Emotional Responses during Voice User Interface Interactions
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In: Applied Sciences; Volume 12; Issue 3; Pages: 1269 (2022)
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| 3 |
Crescer em Silêncio: Desenvolvimento de uma app de LGP destinada a crianças ouvintes
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Moreno, Débora Silva. - : Instituto Politécnico de Lisboa, Escola Superior de Comunicação Social, 2021
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| 4 |
Optimizing the existing video conferencing platforms used in academia to make them more academic-friendly.
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In: Graduate Theses and Dissertations (2021)
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| 5 |
Analysis of Unsatisfying User Experiences and Unmet Psychological Needs for Virtual Reality Exergames Using Deep Learning Approach
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In: Information ; Volume 12 ; Issue 11 (2021)
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| 6 |
Empathy Mapping: Bridging cultural and linguistic divides in international online education
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In: Teaching Culturally and Linguistically Diverse International Students in Open or Online Learning Environments: A Research Symposium (2021)
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| 7 |
Cross-Domain Polarity Models to Evaluate User eXperience in E-learning
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| 8 |
The Rhetorical Mediator: Understanding Agency In Indigenous Translation And Interpretation Through Indigenous Approaches To Ux
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In: Open Access Theses & Dissertations (2021)
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| 9 |
The Role of Translation in Multilingual User Experience
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In: Open Access Theses & Dissertations (2021)
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| 10 |
Designing and using gamification elements to improve students’ user experience in a video-based mobile language learning app
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Galle, Thor. - : KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020
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| 11 |
Identification of Speech Characteristics to Distinguish Human Personality of Introversive and Extroversive Male Groups
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In: International Journal of Environmental Research and Public Health ; Volume 17 ; Issue 6 (2020)
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| 12 |
An Exploratory Analysis of the Implementation and Use of an Intelligent Platform for Learning in Primary Education
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In: Applied Sciences ; Volume 10 ; Issue 3 (2020)
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| 13 |
User Experience of Alexa when controlling music - comparison of face and construct validity of four questionnaires
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In: Fraunhofer IIS (2020)
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| 14 |
Interactive Virtual Training: Implementation for Early Career Teachers to Practice Classroom Behavior Management
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In: FIU Electronic Theses and Dissertations (2020)
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| 15 |
Understanding User Experience: An Essential Component within Academic Support Resources at the University of Minnesota
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| 16 |
Artificial Intelligence and Interface Design for Everyday Products
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| 17 |
Ukko opastau lapsie aijan - Serious games as tools for teaching Viena Karelian to Finns? ...
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| 18 |
Ukko opastau lapsie aijan - Serious games as tools for teaching Viena Karelian to Finns? ...
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| 19 |
LSTM vs Random Forest for Binary Classification of Insurance Related Text ; LSTM vs Random Forest för binär klassificering av försäkringsrelaterad text
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| 20 |
Usability of Automatic Speech Recognition Systems for Individuals with Speech Disorders: Past, Present, Future, and A Proposed Model
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