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1
Investigating Second Language Reading Components:Reading for Different Types of Meaning
In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 2, Pp 1-28 (2015) (2015)
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2
Communication Disorders in Spanish Speakers: Theoretical, Research, and Clinical Aspects
In: Working Papers in Applied Linguistics and TESOL, Vol 8, Iss 2, Pp 1-5 (2015) (2015)
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3
Studying Heritage Languages with a Focus on Multilingualism
In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 47-49 (2015) (2015)
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4
The Role of Metalinguistic Awareness in Multilingual Acquisition
In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 57-59 (2015) (2015)
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5
Diagnostic Second Language Assessment in the Classroom
In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 57-58 (2015) (2015)
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6
The Visual Elements of Computer-based Language Assessment: Aspects and Effects
In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 46-47 (2015) (2015)
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7
Researching Online Foreign Language Interaction and Exchange: Theories, Methods and Challenges
In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 2, Pp 63-68 (2015) (2015)
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8
The Teacher’s Role in Classroom-based Language Assessment
In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 50-52 (2015) (2015)
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9
The Application of Natural Language Processing and Automated Scoring in Second Language Assessment
In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 1, Pp 38-40 (2015) (2015)
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10
Dementia and Epistemic Authority: A Conversation Analytic Case Study
In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 2, Pp 65-93 (2015) (2015)
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11
Classroom-based Language Assessment for Young Language Learners
In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 55-56 (2015) (2015)
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12
Identity and Communities of Practice in Foreign Language Learning Contexts
In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 133-162 (2015) (2015)
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13
Conversation Analysis and Second Language Pedagogy: A Guide for ESL/EFL Teachers
In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 61-71 (2015) (2015)
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14
Talmy’s Dichotomous Typology and Japanese Lexicalization Patterns of Motion Events
In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 29-47 (2015) (2015)
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15
The Effect of Output Processing on Subsequent Input Processing: A Free Recall Study
In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 1, Pp 1-17 (2015) (2015)
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16
Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters
In: Working Papers in Applied Linguistics and TESOL, Vol 14, Iss 1, Pp 35-38 (2015) (2015)
Abstract: Prior research of telephone service encounters have dealt with specific strategies used by speakers as well as their practical implications (Lee, 2011; Stokoe, 2013). Taking interactional data from three European languages, namely British English, German, and Italian, Varcasia’s 2013 book, Business and Service Telephone Conversations, sets out to apply “pure” Conversation Analysis (CA) findings (ten Have, 2007) to analyze the various strategies used by speakers when responding to pre-request for services and requests for information during telephone service encounters. The text contributes to the research on institutional interactions and cross linguistic comparison, and also presents practical implications with regard to formal business telephone services and the training of call center professionals.
Keyword: Applied linguistics; Call centers; Conversation analysis; Education; English language; Foreign speakers; Intercultural communication; Language acquisition; Language study; Linguistics; P118-118.7; PE1-3729; Study of language; Teaching language
URL: https://doi.org/10.7916/D85B0F46
https://doaj.org/article/8878d9ac07cb47a8b5f4989ed0bf3102
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17
Impact of Dictionary Use Skills Instruction on Second Language Writing
In: Working Papers in Applied Linguistics and TESOL, Vol 12, Iss 2, Pp 104-132 (2015) (2015)
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18
Dynamic Assessment: A Dialectical Integration of Assessment and Instruction
In: Working Papers in Applied Linguistics and TESOL, Vol 11, Iss 1, Pp 63-66 (2015) (2015)
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19
Frames, Footing, and Teacher-Initiated Questions: An Analysis of a Beginning French Class for Adults
In: Working Papers in Applied Linguistics and TESOL, Vol 9, Iss 2, Pp 1-48 (2015) (2015)
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20
Leo van Lier: A scholar and teacher, a mentor and friend
In: Working Papers in Applied Linguistics and TESOL, Vol 13, Iss 1, Pp 55-56 (2015) (2015)
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