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All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year AND OR AND NOT All fields Title Creator / Publisher Keyword Year Sort by creator [A → Z]' creator [Z → A]' publishing year ↑ (asc)' publishing year ↓ (desc)' title [A → Z]' title [Z → A]' Simple Search Hits 1 – 16 of 16 1 Story Link Detection and New Event Detection are Asymmetric Chen, Francine; Farahat, Ayman; Brants, Thorsten In: DTIC (2003) BASE Show details 2 A Noisy-Channel Approach to Question Answering Echihabi, Abdessamad; Marcu, Daniel In: DTIC (2003) BASE Show details 3 Utterance Classification in Auto Tutor Olney, Andrew; Louwerse, Max; Matthews, Eric... In: DTIC (2003) BASE Show details 4 Hedge Trimmer: A Parse-and-Trim Approach to Headline Generation Dorr, Bonnie; Zajic, David; Schwartz, Richard In: DTIC (2003) BASE Show details 5 The Benefit of Ontologies for Interoperability of CCIS. (Easy, Quick and Cheap Solutions are Impossible, if Semantics of CCIS are Affected.) Wunder, Michael A. In: DTIC (2003) BASE Show details 6 UMass at TREC 2003: HARD and QA AbdulJaleel, Nasreen; Corrada-Emmanuel, Andres; Li, Qi... In: DTIC (2003) BASE Show details 7 HowtogetaChineseName(Entity): Segmentation and Combination Issues Jing, Hongyan; Florian, Radu; Luo, Xiaoqiang... In: DTIC (2003) BASE Show details 8 Multimodal Speaker Authentication using Nonacoustic Sensors Campbell, W. M.; Quatieri, T. F.; Campbell, J. P.... In: DTIC (2003) BASE Show details 9 Combining Cross-Stream And Time Dimensions In Phonetic Speaker Recognition Jin, Qin; Navratil, Jiri; Reynolds, Douglas A.... In: DTIC (2003) BASE Show details 10 Predictors of Plebe Summer Attrition at the United States Naval Academy Hollenbach, Michael P. In: DTIC AND NTIS (2003) BASE Show details 11 Spatial Language for Human-Robot Dialogs Skubic, Marjorie; Perzanowski, Dennis; Blisard, Sam... In: DTIC AND NTIS (2003) BASE Show details 12 Intelligence Cooperation in the Asia-Pacific Region: Establishing a Framework for Multilateralism In: DTIC (2003) BASE Show details 13 Exercising a Native Intelligence Metric on an Autonomous On-Road Driving System Horst, John A. In: DTIC (2003) BASE Show details 14 Integration of Language and Cognition at Pre-Conceptual Level Perlovsky, Leonid I. In: DTIC (2003) BASE Show details 15 HITIQA: An Interactive Question Answering System. A Preliminary Report Small, Sharon; Liu, Ting; Shimizu, Nobuyuki... In: DTIC (2003) BASE Show details 16 Dialogue Management for an Automated Multilingual Call Center Hardy, Hilda; Strzalkowski, Tomek; Wu, Min In: DTIC (2003) Abstract: The AMITIES project (Automated Multilingual Interaction with Information and Services) has been established under joint funding from the European Commission's 5th Framework Program and the U.S. DARPA to develop the next generation of empirically-induced human-computer interaction capabilities in spoken language. One of the central goals of this project is to create a dialogue management system capable of engaging the user in human-like conversation within a specific domain. The domain we selected is telephone-based customer service where the system has access to an appropriate information database to support callers information needs. Our objective is to automate at least some of the more mundane human functions in customer service call centers, but do so in a manner that is maximally responsive to the customer. This practically eliminates all prompt or menu based voice response systems used at commercial call centers today. Exploiting the corpus of hundreds (and soon to be thousands) of annotated dialogues, recorded at European financial call centers, we have developed a call triaging prototype for financial services domain. This demonstrator system handles the initial portion of a customer call: identifying the customer (based on a sample customer database) and determining the reason the customer is calling (based on a subset of transactions handled at the call center). Our approach to dialogue act semantics allows for mixed system/customer initiative and spontaneous conversation to occur. We are currently extending this prototype beyond its triage role to negotiate and execute the transactions requested by the customers, ranging from simple address changes to more complex account payment transactions. The aim of AMITIES project is to build a large-scale, empirical system using data-driven design, derived from actual and purposeful (i.e., not acted or contrived) human-to-human dialogues. The prototype described here has not been empirically validated yet. ; Presented at the Human Language Technology Conference-North American Chapter of the Association for Computational Linguistics (HLT-NAACL) 2003 Workshop on Research Directions in Dialog Processing, held in Edmonton, Canada in Jun 2003. Pub. in the Proceedings of the Human Language Technology Conference-North American Chapter of the Association for Computational Linguistics (HLT-NAACL) 2003 Workshop on Research Directions in Dialog Processing, v7 p10-12, 2003. Paper W03-0704. The original document contains color images. Keyword: *CALL CENTERS; *CUSTOMER SERVICES; *DATA BASES; *DIALOGUE MANAGEMENT; *INFORMATION CENTERS; *MAN COMPUTER INTERFACE; *MANAGEMENT PLANNING AND CONTROL; *VOICE COMMUNICATIONS; AMITES PROJECT; AMITES(AUTOMATED MULTILINGUAL INTERACTION WITH INFORMATION AND SERVICES); AUTOMATION; Computer Systems; DIALOGUE MANAGER; Human Factors Engineering & Man Machine System; INFORMATION RETRIEVAL; MULTILINGUAL; SEMANTICS; SYMPOSIA; TELEPHONE LINES; Voice Communications URL: http://www.dtic.mil/docs/citations/ADA460629 http://oai.dtic.mil/oai/oai?&verb=getRecord&metadataPrefix=html&identifier=ADA460629 BASE Hide details

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